Dear Valued Customers and Partners,
The evolving situation with the Coronavirus (COVID-19) pandemic has all our attention. Toyota Material Handling Solutions (TMHS) is open and focused on continuing to serve your material handling needs while maintaining the health and safety of our associates, as well as, yours.
Service technicians, parts representatives and transportation drivers remain on the road to make sure that your material handling fleets are operational. They have been instructed to observe heightened hygiene procedures, including washing hands frequently, wiping down surfaces with disinfecting wipes and maintaining prescribed social distances. Effective March 27th, we have implemented additional services to help prevent the spread of COVID-19 by eliminating personal contact during service calls, including:
- After hours service
- Outdoor “parking lot” service
- Free cartage to TMHS’ shop
- Digital condition reports
Account Managers and Customer Service Sales Representatives have been mandated to replace face-to-face meetings with phone calls, texts, emails or video conferencing. DocuSign is being used instead of paper contracts, whenever possible.
Our offices are currently following all Federal, State and local government regulations with non-essential personnel working remotely. TMHS’ leadership team meets daily via conference calls to assess our service levels to ensure that we are fulfilling our organizational commitments, while ensuring it is done safely.
We are taking these measures because your business is important to us. Please feel free to contact us if you need assistance during these difficult times. 866-794-5438
Sincerely,
Dr. Shankar Basu
President and CEO